FAQs

Can I book an initial consultation session?

Yes! Olive Branch Counselling believes finding the right fit in a counselling relationship is an important first step in the counselling journey. Therefore, we offer a 15 minute initial consultation for free via telephone or video in order to determine whether to move forward with a formal session. We will also try to answer any questions you may have during this time.

Is what we talk about confidential?

Yes, in most cases what is discussed during sessions remains completely confidential, however, there are limits to confidentiality and guidelines for sharing information. We are bound by professional standards of practice to report information in certain circumstances. This could include risk of harm to a person, clinical records being subpoenaed by the courts or knowledge of a child experiencing abuse. Both the limits of confidentiality and the guidelines for sharing information will be explained and discussed during the first session.

What is your availability?

Olive Branch Counselling is currently booking sessions on:

Mondays between 4:00pm and 9:00pm

Wednesdays between 4:00pm and 9:00pm

Every other Friday between 9:00am and 3:00pm

and

Saturdays between 9:00 and 1:00pm

Why are you providing services virtually?

Due to the current global COVID-19 pandemic, counselling services with Olive Branch Counselling are being provided in a virtual format. As part of the initial session we will discuss your comfort in receiving services virtually and ensure you feel ready to move forward.


Many people are finding that they actually prefer video counselling in the comfort of their own environment. In addition, research has shown that virtual counselling is just as effective as in-person services.

How many sessions will I need?

The number of sessions you need will depend on you and your goals and needs. This will be further discussed during our first session together. Generally, clients start off booking sessions on a weekly or bi-weekly basis. Olive Branch Counselling does recognize time and financial considerations are on someone's mind when they consider counselling so we aim to meet your counselling goals as efficiently and effectively as possible.